And knowing that may make AppleCare a bit more attractive for desktop Macs.Ĭheck AppleCare Coverage - I have usually purchased AppleCare for laptops, but I can never remember how to tell if they’re still covered. It’s worth asking about when you talk to Apple, but may require being escalated to Tier 2 support. However, a friend at an Apple Authorized Service Provider tells me that if you are covered by AppleCare, you may qualify for an on-site or dispatched repair, which would be done by an Apple Authorized Service Provider, assuming there is one nearby. However, that turns out not to be true - mail-in repairs are available only for laptops and iOS devices, not desktop Macs. When I first wrote this article, I assumed that Apple would accept mail-in repairs on all Macs - after all, Apple is happy to ship any Mac you buy online to you. It was an interesting experience, and if you’ve ever wondered how you would go about it or what it’s like, here’s my story and some important recommendations.īut first, a caveat. Since the MacBook Air is sealed, the only option was to get Apple to repair it, and with the nearest Apple store over an hour away, I opted to send it in to Apple’s remote repair service.
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